CUSTOMER CARE
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Item Minimums
For most fabrics and trims, the minimum order is one meter. The drop down menus start at the minimum number of meters for each item.
Product Colour Disclaimer
Colours shown for all products are an approximation, and may vary between screens and dye lots.
Returns & Exchanges
If there is a mistake in your order, or if a product is defective, we will correct the problem at our expense.
If for some reason, you are not satisfied with any part of your purchase, you may return it (except for special orders, fabric or measured goods, sale items, and products that state no returns in their description for hygienic reasons) for an exchange or refund.
There are no returns on fabric samples.
Cut or measured products, such as fabric, laces, elastics, etc, may only be returned if defective.
Shipping charges are not refunded and the customer is responsible for return shipping.
RETURNS REQUIRE PRIOR AUTHORIZATION.
All return requests must be in writing and received within 4 weeks of your invoice date (up to 6 weeks for Overseas orders). To obtain Return Authorization, email us at fabricandfibres@gmail.com with the following information:
Order number or Invoice Date
Customer name and address
Reason for returning product
Item Number (SKU where applicable)
Quantity to be returned
New item for exchange (if applicable)
Your returned merchandise must be received within 3 weeks of the date of your Return Authorization email.
An exchange or refund will be given for returned merchandise that is in its original saleable condition. Charge card refunds can take up to two weeks to process depending on your credit card bank.
Returned merchandise that is not in its original saleable condition or returns without Return Authorization will NOT be accepted. The merchandise will be returned at customer expense or discarded.
FAQs
Do you provide International delivery?
We ship Internationally through Canada Post.
How do I return an item?
RETURNS REQUIRE PRIOR AUTHORIZATION.
All return requests must be in writing and received within 4 weeks of your invoice date (up to 6 weeks for Overseas orders). To obtain Return Authorization, email us at fabricandfibres@gmail.com with the following information:
Order number or Invoice Date
Customer name and address
Reason for returning product
Item Number (SKU where applicable)
Quantity to be returned
New item for exchange (if applicable)
Your returned merchandise must be received within 3 weeks of the date of your Return Authorization email.
When do you get new products?
New products will be arriving on a regular basis.
Are your products re-orderable?
Most notions and fabrics are re-orderable, with exception to clearance items.
How do I track my order?
Tracking is only available on parcel shipments such as Priority, Xpresspost and Flat Rate Boxes. Tracking numbers will be provided with the Shipment Confirmation email.
How can I contact your couriers?
What are your delivery options?
Canada Post's options may include Standard Size Mail (up to 30 grams), Oversize Mail (up to 500 grams), Priority, Xpresspost, Flat Rate Box and Regular Parcel.
I never received my order, what do I do?
Lost or stolen shipments may be subject to replacement,
refund or exchange if they have not been received within
8 weeks of their shipping date. We can be contacted regarding lost or stolen parcels through the chat option or by email. Message must include your name, invoice number and tracking number (where applicable).
How are your products stored?
Products are stored in plastic bags where possible or in tote bins to avoid dust, pet hair and pests before shipping. Products are checked further before being packed for shipping.
Terms of Service
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason.
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time.
You agree to indemnify and hold Fabric & Fibres harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
Privacy Policy
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Wix uses cookies for important reasons, such as:
To provide a great experience for our visitors and customers.
To identify our registered members (users who registered to our site).
To monitor and analyze the performance, operation and effectiveness of Wix's platform.
To ensure our platform is secure and safe to use.
https://allaboutcookies.org/
We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.